Lehigh Acres covers a lot of ground, and businesses here are often working out of a single office with staff or crews moving between locations. That makes remote support disproportionately useful: most problems get solved in a session that starts within minutes of your call rather than waiting on a drive across the county. When it genuinely needs hands — hardware, cabling, a server that did not come back after a storm — we come out.
Lehigh Acres has grown quickly and it has grown outward. Businesses here are scattered across a lot of ground rather than clustered in a downtown, and that changes what good IT support looks like. Waiting half a day for somebody to drive out and reset a password is not support, it is an outage with a technician attached to it.
So we work remote-first. A secure session starts within minutes of your call, and the large majority of what goes wrong in an office falls squarely into what can be fixed that way: accounts locked out, printers that stopped talking to the server, software that will not update, mail that quit syncing, a machine that has slowed to a crawl. Remote work is $125 an hour with a one hour minimum and no travel charge. Our office is at 602 Center Rd in Fort Myers, appointment only, and there is no Lehigh Acres storefront — we would rather say that plainly than imply otherwise.
When something needs hands on it, we come out. Failed drives, dead switches, cabling for a new space, a server that did not survive a power event. On-site is $150 for the first hour and $125 an hour after that.
The other thing worth mentioning out here is connectivity. Internet options vary quite a bit from one part of Lehigh to another, and a business running card payments, cloud software and voice over a connection that drops twice a week has a problem no amount of new hardware will fix. It is worth diagnosing properly before spending money elsewhere.
We look at your network, security, backups and the age and condition of your equipment, and tell you what is solid, what is risky and what is quietly costing you time. No charge and no obligation.
The recurring small failures nobody has ever properly diagnosed, because those are what actually eat the working day. Most of them get handled in a remote session.
Confirm that what you think is backing up actually is, that a copy lives off site, and that it can be restored. See backup and recovery.
Stay hourly and call when you need us, or move to managed IT with monitoring, patching and a flat monthly fee. Both are legitimate answers depending on your size.
A recurring assumption we run into in Lehigh is that a five or ten person business is too small to be worth attacking. It is a reasonable-sounding idea and it is wrong, because almost nothing that hits a small business involves a human deciding you are interesting. Software scans enormous ranges of addresses looking for a known weakness. Phishing goes to millions of inboxes at once. Stolen username and password pairs from some unrelated breach get tried against every service they might fit.
The defenses that matter are correspondingly unglamorous. Multi-factor authentication on email and remote access closes off most credential attacks and is one of the cheapest meaningful improvements available. Patching removes the weaknesses the automated scans are hunting for. An isolated, tested backup is what decides whether ransomware is a bad week or the end of the business. That is most of it, and how we approach security is built around doing those properly rather than selling you a wall of products.
Yes, for anything that needs hands on the equipment. There is no HenkTek storefront in Lehigh — our office is at 602 Center Rd in Fort Myers and it is appointment only — but on-site visits out here are routine and most other work is handled remotely the same business day.
No separate travel charge. On-site work is $150 for the first hour and $125 an hour after, with a one hour minimum. Remote support is $125 an hour. After-hours and weekend calls are emergency work at $175 an hour with a two hour minimum. It is all on the rates page.
We work with offices, practices, contractors and small businesses and do not do residential repair, phones, tablets or game consoles. If you operate a registered business from a commercial space, you are the kind of client we are set up for.
We can diagnose whether the fault is your equipment, your wiring, your wireless setup or the line itself, and tell you honestly which it is. That last one usually needs your provider, but knowing which of the four it is stops you spending money in the wrong place.
Possibly, and we will say so. Small offices are often better served calling hourly when something breaks. Managed IT makes sense once downtime genuinely costs you money or you have enough machines that keeping them patched stops being realistic by hand.
We review your network, security, backups and hardware age, then give you a written summary of what is solid, what is risky and what to deal with first. No charge, no obligation, and no requirement to sign anything afterwards.
Honest assessment, no-strings quote. A local crew that answers.
📞 (239) 234-2334