Plenty of companies fix computers. Fewer answer the phone, explain things in plain English, and charge what they quoted. That’s the difference.
If you don’t need it, we’ll tell you. Trust beats a quick sale every time.
Monitoring catches problems while they’re still small and cheap.
You’ll always know what we did, why, and what it costs. No jargon walls.
Call and a person picks up — a person who already knows your network.
Flat rates. No surprise invoices, no nickel-and-diming.
We live here, work here, and stand behind our work — in person.
Honest. Responsive. Plain English. Proactive. Every IT company in Southwest Florida claims all four, including the ones that are none of them, which makes the claims useless to you as a way of choosing. So rather than asking you to take our word for it, here is the version of this page that is actually checkable.
Our rates are published on the site. Not “competitive pricing”, not “call for a quote” — the actual numbers, so you can compare us against anyone else before you pick up the phone. Very few IT companies do this, and the reason they do not is that it removes room to price a job by how urgent you sound.
Managed clients pay a flat monthly fee and are never billed per incident. That is not just a pricing preference, it changes behavior: when calling costs nothing extra, staff report the small annoyance in week one instead of living with it until it becomes a failure in week nine. Per-incident billing quietly trains your people not to call.
We work with businesses only. No residential repair, no phones, tablets or game consoles. That narrows our market on purpose, because servers, business networks and practice management software are a different discipline from home PCs, and being decent at both is harder than being good at one.
A page like this is more useful when it also tells you when to call somebody else, so here is where we are the wrong choice.
We are not a national franchise with a call center, a ticket queue and a different technician every visit. That model exists because it scales, and if what you want is a 24-hour hotline with tiered support behind it, there are companies built for that and we are not one of them.
We are not the cheapest hour you can buy in Lee County. There is always somebody working out of a truck for less, and for some jobs that is a perfectly reasonable choice. What you get here is published pricing, insurance, and someone who will still be reachable next year.
We will not tell you that everything needs replacing. If a machine is worth repairing we will say so, and if it is not we will tell you that too rather than quoting a repair we expect to see again in eight months. On the web side we will not guarantee you a Google ranking or a mention in an AI answer, because nobody controls either and the guarantee would be worth nothing.
And we do not do residential. If a friend recommended us for a home computer, we would rather say no than take the job and do it half well.
Take the free assessment. We look at your network, security, backups and the age and condition of your hardware, then hand you a written summary of what is solid, what is risky and what to deal with first. There is no charge, no obligation, and the findings are yours whether or not you ever become a client.
It is a low-risk way to judge whether we are any good, because you get to see how we think before you have spent anything. If the report is useful, that tells you something. If it is a thinly disguised sales pitch, that tells you something too, and you have lost nothing but an hour.
HenkTek is owner-operated and has been serving Southwest Florida businesses since 2010, which is over fifteen years in the same market. The shop has been in Fort Myers that whole time and the phone number has not changed.
No. Plenty of clients work with us hourly and call when something breaks. Managed IT is a monthly service because monitoring and patching only work if they are continuous, but it is a choice rather than a condition of getting help.
Yes. Our techs already know your setup, your equipment and your history, which is why visits do not start with twenty minutes of rediscovering how your office is wired.
That is common and not a problem. We work alongside internal staff regularly, covering holidays, illness, overnight monitoring and the specialties one person cannot reasonably carry alone. See managed IT.
Licensed and insured, yes. It is a fair thing to ask anyone you let near your server, and a fair thing to ask for proof of.
602 Center Rd, Fort Myers, FL 33907, by appointment only. We cover Fort Myers, Cape Coral, Lehigh Acres, Bonita Springs and Naples, and we say plainly on each of those pages that there is no second storefront.
I have been using The Computer Guy for years at my dental office. I don’t have a clue how my computer network works so that all of my computers talk to each other and so that my practice software works.
Jesse comes right away, and fixes everything — bad disk drives, software bugs, Microsoft Office, replace printers, problems with servers, wifi setup, etc. You name it, he’s fixed it for us, with a great price and excellent service. We would recommend him for all your computer needs.
I work in a Doctors office and one morning I came in and the network was down. There was something wrong with our server. A friend recommended The Computer Guy…