Local IT support for the software your practice runs on: the server it lives on, the database backups behind it, the operatory PCs, and the imaging bridges that tie X-rays to the chart. Fort Myers, Cape Coral, Bonita Springs, Naples and Lehigh Acres.
The server Dentrix runs on, its database backups, workstation installs and updates, and the bridge to your imaging software. When a workstation can’t see the database, that is usually the network or the server, and that part is ours.
Same idea for Eaglesoft offices: keeping the server healthy, the database backed up every night, and the front desk and operatory clients patched and talking to it. Version upgrades get scheduled after hours.
Open Dental runs on a MySQL database, so backups have to be done the right way (a copied folder from a running database isn’t a backup you want to restore from). We set that up, test it, and keep the clients and server current.
Dexis sensors, sensor drivers, the imaging software, the PCs that run pano or CBCT, and the bridge that opens the right patient’s images from the chart. Imaging PCs are the ones that quietly fall behind on updates, so we watch them.
Secure remote access for the doctor at home and for vendor support sessions, with MFA and accounts that get turned off when someone leaves.
Nightly backups of the practice database and imaging data, one copy on site and one off site, with test restores. See backup and recovery.
Every dental software company has a support line, and it’s good at what it does: bugs, licensing, how a feature works. What it can’t do is fix your server, your network or the workstation in operatory three that stopped seeing the database after a Windows update. Those calls usually end with “call your IT person.” That’s us.
So the split is simple. The software itself belongs to the vendor. The server, the database backups, the workstations, the Wi-Fi and cabling, remote access and the imaging PCs belong to us. When a problem sits on the line between the two, we work it with the vendor’s support team so you aren’t stuck relaying technical questions between two people mid-schedule.
Most of what we do for practices is general dental IT support under a flat monthly managed agreement. This page is the software-specific part of that. Oral surgery offices running different imaging and sedation software have their own page: oral surgery IT support.
Your practice software holds the patient records, so the HIPAA Security Rule lands on the machines around it. Our HIPAA IT checklist for Fort Myers practices splits what’s required today from what’s still only proposed.
The jobs that go wrong in dental offices are the big once-a-year ones. A major version upgrade touches the server and every client. A new operatory needs a PC, the practice software client, the imaging bridge, sensor drivers and a printer, and then it has to show up in backups and monitoring or it will be the one machine nobody is watching. A server replacement means moving the database without losing a day of charting.
We plan those with you ahead of time, take a backup before anything changes, and do the work outside patient hours when we can. If your server is getting old (Windows Server 2016 reaches end of support on January 12, 2027), that is a good one to schedule before it turns into an emergency.
Questions about your setup? Tell us what you are running or call (239) 234-2334. The office at 602 Center Rd in Fort Myers is by appointment.
Dentrix, Eaglesoft and Open Dental on the practice-management side, and Dexis sensors and imaging software on the X-ray side. If you run something else, tell us what it is and we will say plainly whether we know it well or whether we would be leaning on the vendor for it.
No. Bugs in the software itself, licensing and feature questions still go to the vendor. We look after everything under it: the server, the database backups, the workstations, the network, remote access and the imaging PCs. In practice that is where most of the bad mornings come from.
Outside patient hours whenever we can, with a backup taken first. Big version upgrades get planned with you ahead of time, since they can touch every workstation and the imaging bridges along with the server.
Yes. That covers the computer itself, the practice software client, the imaging bridge, sensor drivers, printers and making sure the new machine shows up in backups and monitoring.
Same business day, and most issues start as a remote session that can often begin within minutes. After-hours and weekend work is available as an emergency call.
Tell us a little about your practice, we’ll take a look and give you an honest read on your IT. No pressure, no strings.